TY  - BOOK
AU  - Buttle, Francis.
AU  - Maklan, Stan.
TI  - Customer relationship management: concepts and technologies
SN  - 9780367376253
U1  - 658.812 
PY  - 2021///
CY  - New York
PB  - Routledge
KW  - Customer Relationship
KW  - Management
ER  -