Kumar, Alok. <br/><br/>
Customer Relationship Management:   Concepts & Application 

 - New Delhi:   Biztantra,  c 2007. 
 - 350 p.  24cm 
<br/><br/><label>ISBN: </label>9788177226225 
<br/><br/><label>LCCN: </label>359 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT